We run out of Holland, about 19 miles from Byron, so we're not a local storefront you can walk into - we load the panel, drive out, and do the swap on site. To get a panel matched correctly before we come out, we need the door's brand, the panel's width and height, and whether it's insulated - a photo of the damaged section and the data plate on the inside of the door helps more than a description over the phone. You can see the full range of what we handle in this area on our Byron garage door page, and if what you're dealing with is bigger than one panel - several sections, a bent track, or an opener that's struggling along with the damage - that's covered on our panel replacement page for Holland.